APOLOGY LETTER

Dear Sir Preston

I am sincerely sorry for the poor service you received at our restaurant. The purpose of this is to convey to you my sincere apologies for any inconvenience you may have experience here.

We have spoken with our team about this incident and it will not happen again, the only possible explanation I can give is that we had new staff and they didn’t know the restaurant standards yet.

We apologize for your experience and are enclosing a gift certificate for a free meal so that you can enjoy our restaurant at your family´s leisure.

Mr. Preston, let me assure you that what happened in your case is not typical of our restaurant. I can assure you that we will continue to provide you and all of our customers with the highest service.

We hope you find our changes satisfactory.

 

Very truly yours,

Sophia